Matching service delivery to market requirements: Process selection for online banking
The growth of electronic commerce has forced firms to rethink how they deliver a service to their customers. Not only is the face-to-face human interaction lost, but the concept of neighborhood services has given way to business unconstrained by geographic boundaries. For services, the service delivery process would seem to be markedly altered by the lack of human interaction and geographic boundaries. This forces companies wishing to sell services in an electronic environment to reexamine the key elements of their service process and the relationships between service process and market requirements. Nowhere is the effect of electronic commerce more evident than in the banking industry. Traditionally, banks depended heavily on human interaction and a neighborhood presence for their business. Interestingly, this industry has also been quick to embrace electronic commerce, with some banks developing web sites as early as 1995. This research project investigated relationships among company factors, process selection and business performance for service delivery via electronic commerce, using online banking as an example of a nearly pure service delivered electronically. The study used a sample of Nebraska state-chartered banks that offer online banking. Managers of these banks were surveyed about the importance of cost savings motivation, likelihood of technology adoption, level of security control, and legal and regulatory compliance burden, and their banks' experiences with online banking usage. Survey responses were combined with publicly-available performance data to evaluate the hypothesized relationships through multiple regression. The results indicate that cost savings motivation and likelihood of technology adoption are important predictors of process selection. Additionally, process selection is an important predictor of business performance.
Oh what a tangled Web: many Web applications, from complex online banking pages
to simple Web forms, are rife with exploitable weaknesses. Is your company ...
An article from: Security Management
Oh
what a tangled Web: many Web applications, from complex online banking pages
to simple Web forms, are rife with exploitable weaknesses. Is your company ...
An article from: Security Management This digital document is an article
from Security Management, published by American Society for Industrial Security
on September 1, 2004. The length of the article is 3018 words. The page length
shown above is based on a typical 300-word page. The article is delivered in
HTML format and is available in your Amazon.com Digital Locker immediately after
purchase. You can view it with any web browser.
Amsouth Bancorporation Information (Online) | Business.com
Amsouth Bancorporation Information | Business.com AmSouth Bank. Provider of online trading, personal banking, business banking, as well as trust ... States > Alabama > Amsouth Bancorporation > Profile ...
USATODAY.com - Regions Financial buying AmSouth for almost $10B to create banking giant ... rival Alabama-based bank AmSouth Bancorp for nearly $10 ... Life. Tech. Weather. Money. Shopping Buy a Car Job Search Online Dating Real Estate. GET A QUOTE: ...
Listings Alabama: Banks & Credit Unions - Complete List Online Internet Banking Application Privacy Policy Security Notice As a reminder, ... AmSouth Bank. Relationship Banking - AmSouth is one of the largest and ...
Chattanooga Banks - SuperPages ... can find yellow pages phone listings, directions, online shopping sites, maps, ... Amsouth Bank - Mortgage Loans, Departments, Private Banking. Chattanooga, TN 37402 ...
ASO - AMSOUTH BANCORPORATION - Banking Stock details for ASO AMSOUTH BANCORPORATION Banking ... Eminis | Fibonacci | Market Trend | Online Trading | Pattern Recognition | Stock ...
Shouldn't You Be Online (Online) Banking?
Shouldn't You Be Online Banking?
WHO-TV - A few months ago, I had some decisions to make. After a number of years of living in the U.S., I was moving back to Britain. However, I had a financial life in America, including credit card bills that would need to be paid monthly (I know; ideally
Source: www.whotv.com
BICO, Inc. Releases New Additional Features From MobiClear
MSN MoneyCentral - over the Internet, which in its turn helps to create more user satisfaction in both e-trade and invoice payments online. MobiClear has an IBM PartnerWorld agreement within banking. The agreement covers marketing, technical and development support
Source: news.moneycentral.msn.com
Umpqua Bank's New Neighborhood Stores Take Root in Portland PORTLAND
dBusinessNews.com - stores embed into established neighborhoods, providing residents and visitors with an engaging space to browse local merchandise, shop online, enjoy a cup of coffee, and learn about community events and resources -- in addition to banking. Umpqua's
Source: portland.dbusinessnews.com
Staying in the black
Blackenterprise.com - To that end, RBD is working to get its members online by offering low-cost Website design. Members can link their sites to John Bryant, founder and chairman of Operation Hope, a nonprofit investment banking organization in L.A., says RBD has made
Source: www.blackenterprise.com
