Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition
A comprehensive guide to taking full advantage of the Internet for customer care
A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites.
Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites.
This book will help you:
* Create a service plan that takes full advantage of the Web's potential
* Determine the best way to present your company's information on the Web
* Effectively manage e-mail
* Find out exactly what your customers want and measure their satisfaction
* Examine how others are using networked computer communications
* Utilize extranets to lock in customers and channel partners and lock out competitors
Visit our Web site at www.wiley.com/compbooks/
Service - Boeing to drop in-flight web service
Boeing to drop in-flight web service
Boeing is to axe its Connexion in-flight internet service and quit the broadband market, citing lack of interest from the airline industry.
Source: www.computerweekly.com
SABC and Sentech team up for interactive TV
The SABC and Sentech - a wireless broadband Internet service provider - have embarked on a joint television subscription venture to provide interactive services to local audiences.
Source: www.iol.co.za
AOL revamps its online music service
Internet giant AOL has revamped its Web-based music download service, adding music videos, streaming radio and user community features.
Source: news.yahoo.com
Storm hoping to buy Arryba's internet service
Storm hoping to buy Arryba's internet service
CBC Ottawa, Canada - Aug 22, 2006... Arryba Communications Inc., a local high-speed internet company that filed for protection from its creditors on Monday leaving 340 subscribers without service. ...
Source: www.cbc.ca
Cable cut temporarily knocks out phone, Internet service
WBAY, WI - Aug 3, 2006Workers digging a culvert severed a fiber optic cable this morning, knocking out cellular phone and Internet service to some sections of northeastern Wisconsin ...
Source: www.wbay.com
Boeing Drops Internet Connexion
Radio World, VA - 7 hours ago... announced recently that it has decided to discontinue the "Connexion by Boeing" service, which provided high-speed satellite-based Internet service to aircraft ...
Source: www.rwonline.com
Hizballah Hijacks Internet Service From Texas ISP
Jawa Report, TX - Aug 3, 2006Hizballah's propaganda wing, Al Manar TV, hijacked the service of a customer of Broadwing Communications, a Texas Internet Service Provider: Broadwing ...
Source: mypetjawa.mu.nu
